Hey, this is whats it all about
This is what the American arm of Polaris Indian does, the V.P contacts the owners personally to apologize for delays and explains whats happening to your ordered machine, this might just work here instead of what we are getting in Aussie, my new hero pictured below Steve Menneto
Steve Menneto V.P Indian Motorcycles
Indian Motorcycles.
Dear Scott ,
We are writing today to update you on the status of your Indian Scout. Before we do that, we want to say again, we appreciate your patience during our production delays.
As you know, manufacturing and delivering the highest quality 2015 Indian Scout is our primary focus. Production delays were clearly not in our plan when we launched this great bike, however, providing the highest quality was in our plans from day one. I truly apologize to you, our valued Scout owner for your experience, but I’m confident that you’ll find the Scout worth the wait.
As a team, we’ve corrected our paint system issue and have increased our capacity levels in our Spirit Lake, IA facility. In addition, we resolved the minor cosmetic issue that had previously hindered us from our ability to ship you product as quickly as anticipated. We are confident that every bike we ship meets our rigorous standards and that your Indian Scout will deliver on our promise of quality and exceed your expectations.
We know that not all of these bikes will ship to dealerships by the end of March, but please know that your Indian Scout is on its way. We are as excited as you are for you to get out and ride.
We will continue to send updates to your dealer regarding the delivery details of every order as soon as they are available. If you have a question that your dealer is unable to answer or is not addressed in this communication, please call Indian Motorcycle at 877-204-3697.
Sincerely,
Steve Menneto
Vice President, Motorcycles